Returns

Returning items

Any item cannot be returned if worn or damaged. Goods must be returned in their original packaging, and any damage to the goods caused in your possession will mean return of the product to you or a reduction in refund amount due to repair costs incurred. 

To return a product you will need to email us within 7 days of receipt of your product/s: info@bunnyvonkaratz.com

Please then use the Return Label which we will email to you by return. You must return the good to us within 7 days of receipt of your returns label.

Kindly take your return to the nearest Post Office and make sure you keep a note of your tracking until your return has been fully processed. If you wish to use alternative means or courier then please send your return to the below address, and send details of your tracking to info@bunnyvonkaratz.com

Any return must be made in a single delivery shipment and any fragmented returns may incur additional costs payable by you to us. 

If you have purchased Product from us from outside the EU, you are wholly responsible for the payment of all taxes and duties on any supply of Product. We cannot under any circumstances refund such taxes/duties. You must deal with this application directly with the appropriate authority.

We recommend that you retain proof of sending, in case of a dispute or loss of goods.

A refund will be processed within 48 hours of receipt of the returned goods.

Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged or degraded on return.

Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

If you have received an item from Bunny von Karatz as a gift you may request an exchange for another item of the same value or more, provided you pay the cost difference and the additional shipping, taxes and import duties and any additional charges that may incur as a result of exchange.

Please contact info@bunnyvonkaratz.com for assistance.

This returns policy does not affect your legal and statutory rights.